Any claim is accepted 30 days from the date of purchase.
International orders may be subject to customs/duties charges. SimWorks is not responsible for customs/duties charges, and these costs are determined by your local customs office. We can’t determine, in advance, what these fees will be.
Return & Exchange Policy
Unused merchandise purchased directly from SimWorks may be returned in original packaging with a copy of the invoice or packing slip. Customer is responsible for all shipping costs and are encouraged to insure your package, and declare value. All items being returned must be in new condition, never assembled, installed, or used, and in the original box with all manufacturer packaging.
Please note that we don’t accept returns on merchandise not purchased directly from us. If you have purchased your item from SimWorks dealer, you should return the item directly to the dealer where the item was purchased. We do not refund shipping costs for returned items, unless there was an error on our part. Returns are accepted 30 days from the date of purchase.
To begin a return or exchange, please email
Tires and fenders do not have warranty periods; most damages are due to improper installation or wear and tear. However, if such a part develops faults within 30 days of your purchase due to defects in material or workmanship (but not installation), then please email us with your purchase order # to initiate your claim.
Shipping & Handling
Sorry, shipping cost is not accurate. It will calculate by weight automatically on the system. We will refund the differences of overcharged shipping cost when it's shipped. Please contact us if you would like to know the exact shipping rate for your order.
When we ship to you, you agree to pay the shipping and any handling charges shown on the site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order. Any shipping or handling charges may or may not reflect actual costs.
We try and process all orders within 3 business days. We're a small crew and sometimes orders may take longer to process. We will make every effort to notify customers in the web store if we anticipate longer processing and shipping delays. We appreciate your patience.
All prices are shown in U.S. dollars (USD). Taxes, shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that tax may be adjusted from the amount shown on the billing screens. Several factors may cause this, such and variances between processor programs and changes in tax rates.
Our store software automatically collects order information but may only use this information in the aggregate. We use this information to process the orders only. Your privacy is important to us, and we do not share any information with any other parties.
Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and overall use experience.
SimWorks USA, Inc. All rights reserved.